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CTA Information

The Greater Lansing Convention & Visitors Bureau is proud to bring this exciting certification program to our region. The program strives to inspire and motivate our front-line employees and volunteers to turn every visitor encounter into a positive experience! Utilize your skills to make each and every visitor feel like they belong here and help in making Greater Lansing a home away from home!

Learn More About the CTA Program

Want to discover why thousands of individuals across the U.S. have become CTAs for their respective communities? Click here to learn more.

Greater Lansing CTA Star of the Year - Lance Margrif, CTA

2020 CTA of the Year - Lance Margrif, CTAGreater Lansing is pleased to announce the Certified Tourism Ambassador Star of the Year is Lance Margrif, CTA. Margrif is the Assistant GM with the Quality Suites Hotel and was recognized for his dedication to the CTA program and promoting the Greater Lansing region. The Greater Lansing Certified Tourism Ambassador program aims to equip residents in front-line hospitality and tourism-related positions, such as hotel, local attractions and restaurant employees, with a more in-depth knowledge of the area’s many assets so they may help create a more positive and memorable visitor experience.


Contact Melissa or fill out the form below to learn more about the program and to join the next CTA class.

Melissa Nay, CTA

Membership Manager | CTA Program Coordinator
517-377-1410 mnay@lansing.org

Contact Information

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