Source: Mike Rice, GM, Quality Suites Hotel
What does combining top-rated hospitality with superior accommodations mean for the Quality Suites Hotel in Lansing, Michigan? For General Manager Michael Rice, it means being awarded the coveted Hotel of the Year award by Choice Hotels International, Inc. (NYSE: CHH), franchisor of the Quality brand. The award was announced last month during the company's 57th annual convention in Boston.
"The Quality Suites in Lansing was named the winner of the Hotel of the Year award for the Quality brand because of its overall performance," said Bruce Haase, executive vice president, global brand marketing operations. "Chosen among the more than 1,000-strong Quality brand hotels, the Quality Suites in Lansing clearly demonstrates operational excellence and guest satisfaction. This is a significant achievement and one the owners and staff can be proud of."
The hotels selected as Hotel of the Year winners at the convention this year all rank at the top of hotels within their brand and represent the properties most committed to customer satisfaction. The best of each brand is selected by reviewing the property's guest satisfaction scores, the quality assurance scores and unannounced on-site inspections. Choice Hotels presents the awards to properties that best demonstrate lodging excellence by offering services and guest experiences that set the standards for the entire industry.
"Our staff works very hard to provide our guests with an optimal experience," Rice said. "We have worked hard to foster harmony and commitment throughout the hotel by selecting and retaining staff that are positive, flexible and helpful every day. We are grateful our efforts don't go unnoticed, and we will continue to maintain this level of excellence going forward. Our goal is to be the hotel of choice every time our guests visit the Lansing area."
Featuring 117 two-room suites, the hotel is located at 901 Delta Commerce Drive on the West side of Lansing, just off Saginaw Highway. The property offers a top-rated cooked to order breakfast, meeting and banquet facilities that can accommodate up to 200 people, a 24-hour convenience store, and an evening social hour with cocktails, beer, wine, and hors d'oeuvres.
The Quality Suites Hotel has also been certified as a Green Lodging Steward by the State of Michigan's Energy Office featuring eco-friendly initiatives and policies that include low-flow showers, faucets and toilets, Energy Star appliances, and more. The property is managed by the Hayman Company based in Troy, Michigan.
About Choice Hotels:
Choice Hotels International, Inc. franchises more than 6,100 hotels, representing more than 490,000 rooms, in the United States and more than 30 other countries and territories.
Choice Hotels, Choice Hotels International, Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge, Rodeway Inn and Ascend Collection are proprietary trademarks and service marks of Choice Hotels International.