Job Posting – Administrative Assistant

About Choose Lansing^TM

The vision of Choose Lansing^TM is to inspire everyone to celebrate and love Greater Lansing as much as we do!  Which goes hand in hand with our mission, to positively impact our community’s quality of life by developing the region as a visitor destination. 

Choose Lansing^TM is committed to Diversity, Equity and Inclusion and is an Equal Opportunity Employer. The organization vows not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex (includes gender identity and sexual orientation), physical or mental disability, or age. 

Position Description

We are seeking an experienced administrative professional to join our team. This full time, hourly position reports to the VP of Finance & Administration and serves as the administrative assistant for the Choose Lansing^TM office. Provides clerical and other support to President, and all departments.  

Environment

Creative and collaborative, dynamic, fast paced work environment. Full time position located in professional office in Lansing, MI. Standard work hours Mon.-Fri. 8:30 am – 5 pm. This position involves working some evening and weekend events. 

Education and Experience

Associate degree or higher preferred. Experience in a support position providing customer service and working with the general public required. Database experience and ability to juggle multiple projects and deadlines. Experience in the hospitality industry and knowledge/appreciation for the mid-Michigan region desired.

Responsibilities

1. Primary point of contact for incoming telephone calls and visitor inquiries; directs callers to appropriate staff. Answers visitor inquiries and researches visitor information when necessary. Logs calls and guests contacts for tracking purposes. 

2. Performs other duties as assigned. 

3. Responsible for creating streamlined processes for the everyday functioning of the office. 

4. Responsible for all entries and updates to the website event calendar and logistics of the event welcome sign program. 

5. Distributes mail, processes bulk mailings, fulfills visitor requests and digital pass fulfillments. 

6. Assist in collecting and entering new and updating data within Simpleview (CRM database. 

7. Provides administrative support to the finance department by performing general accounting tasks. 

8. Responsible for procurement and inventory control of visitor information and general office supplies. 

9. Greets and provides assistance to Bureau guests. Responsible for keeping a general awareness of community events, attractions, restaurants and other relevant businesses. 

Essential Physical and Environmental Requirements

1. Requires physical activity for extended periods of time such as computer work/keyboarding, telephone use, bending, reaching, twisting, sitting, and standing. 

2. Travel in personal automobile and air travel required for Bureau Business.   

3. Requires lifting, pushing and pulling objects over 25 pounds. 

Core Competencies

1. Extensive knowledge of the Greater Lansing area and the ability to effectively communicate that knowledge to visitors; knowledge of the hospitality industry and its importance to the local economy; ability to understand the role of Choose Lansing^TM in the community.

2. Excellent computer skills; proficiency in Microsoft Office software.

3. Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously.

4. Excellent interpersonal skills and ability to work effectively as a team member at all levels of the organization.

5. Outstanding oral and written communication skills including grammar, spelling and general written correspondence skills.

6. Exceptional customer service skills and an ability to handle various individuals and personalities in a professional and friendly manner. 

Benefits

The Bureau offers an award winning, team-focused environment with competitive compensation and benefits package which includes: 

• Comprehensive medical, dental and vision plans 

• Medical and dependent care flexible spending accounts 

• Company paid life insurance, short term disability and long-term disability 

• 401K with employer contribution 

• Paid time off, including paid holidays 

• Education reimbursement program 

• Professional development/training opportunities 

Salary

DOE

To Apply

Qualified candidates should send cover letter and resume to employment@lansing.org with “Administrative Assistant” in the subject line.