CTA Information

The Greater Lansing Convention & Visitors Bureau is proud to bring this exciting certification program to our region. The program strives to inspire and motivate our front-line employees and volunteers to turn every visitor encounter into a positive experience! Utilize your skills to make each and every visitor feel like they belong here and help in making Greater Lansing a home away from home!

Greater Lansing CTA of the Year - Doug Klein, CTA

Doug Klein, CTA of the Year 2017The Team Lansing Foundation, along with the Greater Lansing Convention and Visitors Bureau (GLCVB), is pleased to recognize Doug Klein, CTA, Executive Director of the Mason Area Chamber of Commerce, as the 2016 Greater Lansing Certified Tourism Ambassador of the Year. Klein was honored at the 2017 Greater Lansing CVB Annual Meeting held on February 21st at the Kellogg Hotel and Conference Center in East Lansing. 

“Tourism is about creating experiences and front-line workers can have the biggest impact on making a visitor’s time in Greater Lansing memorable,” said Jack Schripsema, President of the GLCVB and Executive Director of the Team Lansing Foundation. “Doug exemplifies the goals of the CTA program by being outgoing and helpful during his interactions with visitors, encouraging them to visit our many community assets and to experience, explore and then welcome others to the Greater Lansing community.” 

Why You Should Become a CTA


FOX 47's Morning Blend Spotlight on CTA Program


Check out the video above as the GLCVB's CTA Coordinator, Kristina Kauffman explains even more great reasons to become a CTA on Fox 47's Morning Blend!

Contact Us!

Contact Kristina today to learn more about the program and to join the next CTA class.

Kristina Kauffman, CTA

Visitor Services & CTA Coordinator
517-377-1400 kkauffman@lansing.org