Employment and Volunteer Opportunities

Employment Opportunities

Position:  Intern, Marketing Communications

Reports to: 

Vice President, Marketing Communications

Job Summary: 

Tactically supports the marketing communications department with its strategies to effectively promote Greater Lansing as a destination.

Essential Functions:
  • Utilizes graphic design skills to support the creation of GLCVB and GLSA promotional materials.
  • Works in conjunction with MarCom staff to capture and catalog photos/videos.
  • Works in conjunction with MarCom staff to maintain content and appearance of GLCVB & GLSA websites and e-marketing projects.
  • Supports promotional efforts for special events such as: Be A Tourist In Your Own Town, March Magic Hoopfest, etc.
  • Work in collaboration with MarCom staff to help support engagement to Bureau’s social outlets.
  • Supports media relations efforts. Ensures that all media lists are up-to-date and maintains relevant MarCom contacts in Simpleview database.
  • Administrative duties including: mailings, printing/copying/collating, data entry and maintenance of Simpleview database.
  • Performs other duties as assigned.
Physical and Environmental Requirements:

Requires extensive computer and telephone use.

May require lifting, pushing and/or pulling objects over 25 pounds.

Core Competencies:

Knowledge of marketing and public relations as they relate to the hospitality industry.

Possess exceptional verbal and written communications skills and excellent time management and organization skills.

Ability to exercise judgment and diplomacy and maintain confidentiality internally and in a variety of public contact situations.

Ability to work as a team member to meet the strategic objectives of the organization.

Excellent computer skills. Proficiency in graphic design software (Adobe Creative Suite) and Microsoft Office software.

Education and Experience:

At least Junior status at institute of higher learning with an emphasis in communications, marketing, or related field preferred. Reliable transportation is required.

To Apply

Email a cover letter and resume to Tracy Padot at tpadot@lansing.org and include "Marketing Communications Intern" in the subject line.

Position: Part Time Visitor Information Specialist

Mission Statement 

The mission of the Greater Lansing Convention & Visitors Bureau is to promote the region as a travel destination to impact the area’s economy.  We are a non-profit organization that markets Greater Lansing as a destination for meetings, events, and leisure travel.

Position Description

We are seeking a knowledgeable visitor information professional to join our team. This is a part time position which requires 4-5 hours each shift with shifts available Tuesday through Sunday.  Expected schedule is approximately 15-18 hours per week.

This position serves as the front line representative at the Greater Lansing Visitor Center in East Lansing and handles various tasks to successfully assist travelers planning a visit or visiting Greater Lansing.  These tasks include:

  • Greet and provide assistance and information to Visitor Center guests in a friendly and welcoming manner. 
  • Handle all incoming telephone calls to the Visitor Center.  
  • Answer visitor inquiries and research further information through the Internet and other sources when needed.  Direct callers to appropriate staff or other information resources if necessary.  Log calls and guest contacts for tracking purposes. 
  • Responsible for keeping knowledgeable of all community events, attractions, restaurants and other relevant businesses to ensure visitors are receiving the most current information. 
  • Respond to Arts Ticketing inquiries; process ticketing information and payment online.
Core Competencies

Extensive knowledge of the Greater Lansing area and the ability to effectively communicate that knowledge to visitors

Positive, outgoing and welcoming personality; exceptional customer service skills and an ability to handle various individuals and personalities in a professional and friendly manner

Ability to exercise initiative, judgment, diplomacy and maintain confidentiality in a wide variety of internal and public situations

Ability to handle multiple tasks and a fast-paced environment

Excellent computer skills; proficiency with Internet search engines; working knowledge of Microsoft Office software

Experience in a role providing customer service and working with the general public required.  Hospitality industry experience preferred.  Completion of the Bureau’s Certified Tourism Ambassador (CTA) program required within two months of date of hire.

To Apply

Send cover letter and resume to employment@lansing.org with “Visitor Information Specialist” in the subject line.

Volunteer Opportunities

There are many ways to contribute and get involved with the Greater Lansing Convention & Visitors Bureau. Volunteers are needed for events throughout the year such as, Be A Tourist In Your Own Town. For more information, email Kristina Kauffman

Greater Lansing Sports Authority 

Assist the Greater Lansing Sports Authority with various athletic tournaments and events throughout the community. Events are primarily on weekends. Duties range from registration assistance to supporting athletes' needs. These events provide the perfect backdrop for corporate team building or high school community service credits.

Please contact Miranda Coleman at mcoleman@lansing.org for details.