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At the heart of the value of a convention and visitor’s bureau is the numerous offerings from the convention services department. The sales portion of the agreement is wrapped up and now comes the part where the customers event takes the fore-front and the CVB services staff makes the customer glad they chose a given destination. What are these magical services you might ask? Here are a few of the ones that really make convention groups smile.

In any profession there are numerous challenges and different elements of the job people don’t enjoy. Sales certainly isn’t for everyone but after doing some reflection on my over 21 years in the hotel and meetings business, I came away with some potential insight that has not only helped me be successful in this industry, but be a happier person overall.